BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//pretalx//cfp.cfgmgmtcamp.org//EYDVJG
BEGIN:VTIMEZONE
TZID:Europe/Brussels
BEGIN:STANDARD
DTSTART:20001029T030000
RRULE:FREQ=YEARLY;BYDAY=-1SU;BYMONTH=10
TZNAME:CET
TZOFFSETFROM:+0200
TZOFFSETTO:+0100
END:STANDARD
BEGIN:DAYLIGHT
DTSTART:20000326T020000
RRULE:FREQ=YEARLY;BYDAY=-1SU;BYMONTH=3
TZNAME:CEST
TZOFFSETFROM:+0100
TZOFFSETTO:+0200
END:DAYLIGHT
END:VTIMEZONE
BEGIN:VEVENT
UID:pretalx-ghent2025-EYDVJG@cfp.cfgmgmtcamp.org
DTSTART;TZID=Europe/Brussels:20250204T092000
DTEND;TZID=Europe/Brussels:20250204T101000
DESCRIPTION:Troubleshooting can be one of the most difficult aspects of sof
 tware operations. \n\nThere are several reasons for this. One is that our 
 views of the systems we run are often mediated through limited forms of ob
 servability. At their best\, such tools tend to show us only state\, not h
 ow systems got into a state. \n\nAnother problem is that issues can be int
 ermittent\, and difficult to reproduce.  Many of the most challenging issu
 es involve systems that are not broken\, merely slow or consuming excessiv
 e resources. \n\nThere is uncertainty\, and\, often\, there is a lot of pr
 essure to get things resolved quickly. Much of the time\, we don't really 
 understand the system end-to-end when we begin an investigation. \n\nSo ho
 w do we do this work? This talk will dive into what we know about how the 
 best troubleshooters succeed at their work\, combining what we know from c
 ognitive science research on 'cognition in the wild' in a variety of domai
 ns with my own research on troubleshooting activities in software.
DTSTAMP:20260616T025731Z
LOCATION:D.Aud (Main)
SUMMARY:How we troubleshoot difficult problems: cognition and understanding
  causality in distributed software systems - Laura Nolan
URL:https://cfp.cfgmgmtcamp.org/ghent2025/talk/EYDVJG/
END:VEVENT
END:VCALENDAR